Refund & Return Policy

At Mughalia Collection, we take pride in offering premium quality traditional and contemporary apparel. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return and exchange process.

1. 7-Day Return & Exchange Policy

We offer a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange. To be eligible, your item must be:

  • Unworn, unused, unwashed, and in the same condition that you received it.

  • In its original packaging with all product tags and labels intact.

  • Accompanied by the original proof of purchase or invoice.

2. Non-Returnable Items

Certain types of items cannot be returned or exchanged due to hygiene and customization reasons:

  • Custom-stitched or tailored outfits.

  • Altered items or products bought on clearance sales/promotions.

  • Items damaged due to mishandling or washing negligence.

3. How to Initialize a Return or Exchange

To start a return or exchange, you can contact our customer support support team. Please follow these simple steps:

  1. Reach out to us via Email at [mughaliacollection7@gmail.com] or WhatsApp at [+923295210221] within 7 days of delivery.

  2. Provide your Order ID and clear snapshots of the product highlighting the issue (in case of a defective or damaged product).

  3. Once your request is approved, you will need to ship the item back to our official warehouse address provided by our support team. (Note: Return shipping costs are to be borne by the customer unless the item received was damaged or incorrect).

4. Damages, Defects, and Wrong Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue right away and make it right by sending a replacement at no extra cost to you.

5. Refunds Process (Cash on Delivery & Bank Transfers)

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed.

  • Refund Method: For Cash on Delivery (COD) orders, refunds are typically processed via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 working days after inspection.

  • Original shipping fees are non-refundable.

Frequently Asked Questions (FAQs)

  • Can I cancel my order? Yes, you can cancel your order anytime before it is dispatched by our team. Once the order is handed over to the courier service, cancellation will not be possible.

  • How long does the exchange process take? Once we receive your return parcel, the quality check and shipping of the exchanged item usually take 3 to 7 working days across Pakistan.